Manuel F. Cazares (Fernie), as a Help Desk Agent II at GlobalMac iT, plays an essential role in supporting our clients and ensuring their technology runs seamlessly. Known for his steady, solution-oriented approach, Fernie brings a calm and confident presence to every interaction. Whether assisting with day-to-day challenges or helping clients get the most out of their technology, he consistently delivers the dependable, white-glove service that defines GlobalMac iT.

Before joining GlobalMac iT, Fernie built a strong foundation in IT and operations across several industries. At a healthcare company, he provided comprehensive support to employees and helped streamline internal technology processes. Earlier in his career at J.P. Morgan Chase, he developed data-driven reporting tools and supported a variety of corporate systems, sharpening both his analytical and customer service skills. This combination of technical knowledge and business awareness enables Fernie to approach every situation with insight and care.

Outside of work, Fernie is a lifelong musician and drummer who has played in several rock bands over the years. He enjoys spending time with his family, discovering new restaurants, and diving into immersive video games. A native Spanish speaker from El Paso, Texas, Fernie also enjoys outdoor events such as desert motocross racing—always balancing precision, creativity, and a love of adventure.