Ben Trevino, as a Help Desk Agent II at GlobalMac iT, has quickly established himself as a key contributor to our technical support team. His role is essential in delivering top-tier technical assistance to our clients, ensuring their IT systems operate smoothly and efficiently. As a Help Desk Agent II, Ben goes beyond routine troubleshooting, taking on more complex IT challenges and providing guidance to clients on optimizing their technology setups. His expertise and commitment to client satisfaction make him a valuable asset in delivering exceptional IT support services.

Ben’s extensive experience, particularly his tenure as a Senior Tech at United HealthGroup, has equipped him with a unique skill set. At United HealthGroup, he provided vital support to sales agents and internal staff, showcasing his ability to handle a wide range of technical challenges. His tenure there was marked by significant achievements, including first-contact support for executives, training new technicians, and streamlining employee account creation processes. His role as the primary liaison for the offshore team further highlights his capability in managing complex IT environments.

In his personal life, Ben is a family man, married to his middle school sweetheart for 22 years, with three sons. His diverse interests range from playing the saxophone and harmonica to various forms of cycling and skateboarding. As a dedicated father, he actively participates in his children’s sports and hobbies, embodying the roles of soccer dad, gymnastics supporter, and the family’s source of fun and laughter.