10 question diagnostic to see what’s covered, what’s exposed, and where you’re out of alignment with Apple Management
Supporting Apple Devices Creates Specific Challenges for MSPs
When your clients use Macs, iPhones, and iPads, it introduces unique support
requirements that can stretch your Windows-focused team thin.
Common issues include:
- Longer resolution times when technicians aren’t familiar with macOS troubleshooting and management tools.
- Security gaps from incomplete MDM implementations or Apple-specific compliance requirements.
- Integration challenges getting Macs to work seamlessly with existing Windows-centric infrastructure and policies.
Your team is fully capable. But handling specialized Apple challenges takes valuable time away from your core Windows expertise and strategic client projects.
You know where the gaps are. You need a reliable partner who can handle the Apple side without disrupting your client relationships or service standards.
Your MSP Partnership with Dedicated Apple Specialists
We are an MSP, and we know you constantly balance client demands, team capabilities, and service quality. When specialized Apple support is needed, your technicians spend extra time researching solutions and troubleshooting unfamiliar issues. Instead of focusing on what they do best, they’re diving deep into Apple ecosystems they encounter occasionally.
That’s where GlobalMac iT’s Parallel Management comes in. With 18+ years specializing exclusively in Apple environments, our certified technicians handle complex macOS, iOS, and enterprise Apple management. We work transparently alongside your MSP—your clients know exactly who we are and what we do.
You’re not losing control or hiding our involvement. You’re gaining specialized Apple expertise exactly where you need it, so your team can stay focused on their Windows expertise while confidently supporting every client device.
Integrate Specialized Apple Support Seamlessly + Our Raving Fans Guarantee
How to Engage
Partner Consultation Understand your MSP's current capabilities, client needs, and where Apple support creates challenges or opportunities. - Strategic Partnership Plan Create a transparent collaboration model that identifies which Apple services we'll handle and how we'll integrate with your existing client relationships.
- Collaborative Execution Launch the partnership with complete transparency to your clients, delivering expert Apple support that enhances your MSP's overall service offering.
The Raving Fans Guarantee:
If you’re not absolutely thrilled with our service within the first 90 days, you can walk away—no penalties, no hard feelings. We’re committed to delivering fast, friendly, and stress-free IT services that turns clients into raving fans, and we stand behind that promise.
Why do we offer this? Because we’re confident in the value we bring. And because we believe that you should never feel stuck in a partnership that isn’t working for you.
That said, IT isn’t perfect. Technology is unpredictable. Anyone who claims otherwise should raise some red flags. At the end of the day, your trust is everything to us. That’s why we put our reputation on the line with this guarantee.
We’re here to help you do your best work—without IT headaches holding you back. If you ever have concerns, let’s talk. We’ll make it right.
Apple Devices Become Just Another Well-Supported Part of Your Offering
Build Your Apple Support Strategy
Not every MSP needs the same Apple coverage. That’s why we built this to be modular and controlled by you.
-
- Select your Apple support level
- Layer in security and compliance
- Keep what works, skip what doesn’t
- Adjust over time based on client needs
Choose Your Apple Support Level
Do you want us to handle all Apple support, or just step in when your team needs backup?
Parallel Support, Full Helpdesk (Tiers 1, 2 and 3)
- We handle all Apple-related IT tickets (Tiers 1, 2 and 3)
- No need to train internal staff on Apple-specific issues
- Immediate access to Apple IT specialists
- Your team focuses on Windows expertise and strategic projects
Parallel Support, Escalation-Based (Tiers 2 and 3)
- Your team handles frontline support; we manage escalations
- Reduce technician burnout on complex Apple issues
- Save time on unfamiliar macOS problems
- Seamless integration with your existing ticketing system
Layer In Protection and Regulatory Support
Start with Apple Device Security. If needed, add the IT Compliance Framework.
Apple Device Security and Protection
- Proactive threat detection for Apple endpoints (Mac, iPhone, iPad)
- Next-gen anti-virus and malware protection for Apple devices
- Endpoint detection and response (EDR) for advanced threat defense
- Ransomware protection to prevent data loss and downtime
IT Compliance and Regulatory Framework
- Automated compliance for CIS, NIST, CMMC, DISA STIG, and other security frameworks
- Security policy enforcement across all Apple devices
- Advanced reporting and audit readiness for regulated industries
- Custom compliance rule configuration
Apple-Centric Backup Solutions
If you need device-level backup and recovery, enable this layer. If you already have it covered, move on
Workstation and IT Environment Backup
- Scalable cloud-based backup for workstations and IT infrastructure
- Pricing varies based on storage consumption
Optional End-User Security Enhancements
Skip this if your internal IT already covers it. If not, choose the add-ons below.
User-Based Add-Ons
- Dark web monitoring
- Anti-phishing email filtering (Microsoft 365 and Google Workspace)
- End-user security awareness training
- Cloud-to-cloud email and file backup
Get Clarity on Your Apple Support Partnership Strategy
Book your MSP partnership discovery call to see exactly how this enhances your service offering and client relationships.
Here's what we'll cover in your call:
- How your current Apple support gaps affect client retention and new business
- What's working, what's not working, and where the biggest opportunities are
- Exactly how our transparent partnership model works with your existing processes
- A clear roadmap for expanding your capabilities without disrupting operations
You’ll leave with a focused plan, clear direction and the confidence to move forward knowing exactly how we can enhance your MSP’s Apple support capabilities.
