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Device Comfort Is a Business Performance Variable, Not an HR Perk

by Chris Henke | Apr 1, 2026 | AI & Technology Strategy, Business Growth, Efficiency, Uncategorized

There is a version of the device choice conversation that treats it as a matter of employee preference. Under this version, some employees like Macs and some prefer Windows, and giving people what they prefer is a nice thing to do when the budget allows. The device...

The Real Cost of Old Devices: What Aging Hardware Does to Your IT Budget and Your Team

by Chris Henke | Apr 1, 2026 | IT Strategy, Business Growth, Managed IT for Mac

There is a game that children in the 1980s played with plastic hippos, colored marbles, and a frantic urgency that the mechanics of the game produced automatically. The objective was to collect marbles faster than the other players. The hippos consumed whatever was in...

The IT Costs Hiding in Plain Sight: What You’re Actually Paying For Apple Support

by Chris Henke | Apr 1, 2026 | IT Strategy, Business Growth, Managed IT for Mac

The conversation about IT costs in most businesses happens in one of two modes. Either IT is a line item that leadership approves annually and tries to reduce, or IT is something leadership stops thinking about until something breaks and the cost of fixing it becomes...

MSParallel Is Live: Apple Support for the Windows MSP Ecosystem

by Chris Henke | Apr 1, 2026 | IT Solutions, Apple-Based Businesses, Business Growth

There is a problem in the managed IT industry that has been building quietly for several years. Windows MSPs are their clients’ first call for everything. That includes the Apple devices that have been accumulating in those client environments, organically, as...

The Revenue Your MSP Is Leaving in the Room Every Time a Client Asks About Macs

by Chris Henke | Mar 31, 2026 | Business Growth, Apple-Based Businesses, IT Strategy

There is a specific kind of business conversation that happens inside Windows MSPs with some regularity. A client calls to ask about adding Mac devices for their design team, or their new hire who works on Apple, or their executive who prefers MacBooks. The MSP...

Reaction vs Rhythm: The Operational Difference Between Companies That Scale and Companies That Scramble

by Chris Henke | Mar 31, 2026 | IT Strategy, Business Growth, Digital Efficiency

Two companies are both growing. Both are shipping work, acquiring clients, and building teams. From the outside, they look similar. The same market, similar revenue profiles, comparable team sizes. From the inside, they operate in fundamentally different ways. The...
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